Soler theory was developed by Gerard Egan and describes techniques for active listening. In the form of non verbal communication, soler theory can be valuable when helping another person. Soler theory can make the other party feel cared for, involved in what is going on and feel respected and understood. Soler theory is used in counselling and other areas where one person is there to listen, help or comfort another; soler theory can also be learned by anyone who wishes to become a better listener.
The word ‘Soler’ is actually an acronym, developed by Gerard Egan to facilitate the recall of the key elements of this technique.
Soler theory 1: Squarely
The first important part is how you posture yourself in relationship to the other party. Your face facing their face shows that you are engaging, interested and actively listening. You can have your shoulders turned a little away to dispel any feelings of intimidation, but your face should be square onto the other person.
Soler theory 2: Open
This openness refers again to posturing. Ensuring that arms and legs are not crossed will convey a sense of ease to the other person. As above, this openness in body posture will stop feelings of intimidation from occurring.
Soler theory 3: Lean
By leaning towards the other person, a sense of care and genuine interest will be conveyed to the other party. Simply leaning forward will automatically make the other person feel that their concerns are being heard and understood and this will instill further ease and facilitate openess.
Soler theory 4: Eye
This interest is further enhanced by eye contact. Maintaining eye contact shows interest and concern. However, it is important to vary the eye contact so that the other party does not feel threatened or intimidated.
Soler theory 5: Relax
This is an obvious, but sometimes forgotten aspect. One must relax before the person before you. If you are fidgeting or showing any anxiety that this will be conveyed to the other person. They will either think you are not interested in them., or they will take on your tension; or possible both!
Soler theory then is a simple way to remember these core listening skills to enable anyone to become a better listener and carer.
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